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1. #Logmein pro customer support phone number software#
2. #Logmein pro customer support phone number password#

After this step, they show an error hinting the user at calling the technical support service or clicking a link to a chat box to initiate the contact between the scammer and the target.įigure B Fake error message shown from a fake website created by the scammers.

#Logmein pro customer support phone number password#

Once clicked, it asks the users for their username, password and phone number. Some tech support scams have also been using email or even SMS messages, but the rate of success of those is significantly lower than alerts shown directly on the user’s screen.Īnother technique reported recently by McAfee consists of creating Twitter or other social media accounts pretending to be legitimate technical support websites and using hashtags to be more visible and attract unsuspecting users to their fake websites, which sometimes look very convincing and mimic official websites.Īs an example, some fraudulent websites use the McAfee logo or other company logos, inviting users to click on a login or activation link (Figure B). In addition to the fake pop up message, some scammers websites also use sound alarms or voices to raise the users stress and make him/her call the phone number.įigure A Fake website showing an alert to convince the user to call a phone number to fix a fake critical alert. The fake website shows the user an alert message triggering social engineering tricks to convince the user to call a phone number (Figure A). The most common way to reach users consists of bringing them to a fake website, created by the fraudsters. Infoblox discovers rare Decoy Dog C2 exploitĪt RSA, Akamai put focus on fake sites, API vulnerabilitiesĮlectronic data retention policy (TechRepublic Premium)

#Logmein pro customer support phone number software#

How does tech support scam reach users? Must-read security coverageġ0 best antivirus software for businesses in 2023 This kind of fraud has existed since 2008 but is still very used by groups of scammers.

Once done, the fraudster charges the victim for the fake service. Using social engineering tricks, the fraudster persuades the target to provide access to his computer via a remote access tool and pretends to fix severe computer problems like dangerous malware infection or data theft. Image: Adobe StockĪ technical support scam, sometimes referred to as “tech support scam,” is a kind of online fraud in which a scammer reaches a target, generally by phone, and pretends to offer a technical support service. Scammers pretend to be highly skilled computer professionals and establish trust with their victim in order to obtain money or installation of fraudulent software. Technical support scam still alive and kicking