"ChatFormPlaceholderFirstName": "Required", Configuring a value of false will let the screen reader call out remaining characters for every change. By default, it is enabled with the following intervals, and it is customizable according to user needs. Note: This option is only for mobile mode.Įnable/disable the markdown feature for chat messages.Īn array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area. When invite is dismissed, the chat button reveals again.Įnable/disable the minimized state of WebChat on chat restore. When the auto-invite feature is activated, the chat button hides. Length of animation effect in milliseconds. Number of milliseconds before displaying chat button on screen. Type of animation effect when revealing chat button: slide or fade. ImportantWhen running Widgets in lazy load mode, this option requires that you pre-load the WebChat plugin.Ĭustom HTML string template for chat button. Automatically invites user to chat after user idles on page for preset time. Show/hide the number of characters remaining in the input message area while the user is typing.Įnable/disable auto-invite feature. When the max is reached, user cannot type any more. Set a character limit that the user can input into the message area during a chat. This sets the time format for the timestamps in this widget.
#Web guest websys webarch registration
See Customizable chat registration form.Ī basic registration form is defined internally by defaultĮnable or disable displaying a confirmation message before closing WebChat if information has been entered into the registration form. The JSON definition placed here becomes the default registration form layout for WebChat. Emojis are supported using Unicode characters.Ī JSON object containing a custom registration form definition. You may configure Genesys Widgets to switch between desktop and mobile mode manually if necessary.Įnable/disable emoji menu inside chat message input.
Switching between desktop and mobile mode is done automatically by default. When a smartphone is detected, WebChat switches to special full-screen templates that are optimized for both portrait and landscape orientations. Desktop is employed for monitors, laptops, and tablets, and mobile is employed for smartphones. Like all Genesys Widgets, there are two main modes: desktop and mobile. WebChat supports both desktop and mobile devices. The WebChat plugin has the following namespaces: You can create and register your own themes for Genesys Widgets. You can customize and localize all of the static text shown in the WebChat Widget by adding entries to your configuration and localization options.
Other features include minimize/maximize, auto-reconnect, and a built-in invite feature. The UI appears within the page and follows the customer as she explores your website. The WebChat Widget allows a customer to start a live chat with a customer service agent.
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